物流政策
Last updated: September 2, 2026
Shipping Policy
Shipping origin
Orders are prepared and shipped from Guangzhou, Guangdong, China.
Depending on the destination, parcel weight, value, and service availability, orders may be shipped through YunExpress, SF Express, or another suitable tracked carrier. Final delivery may be completed by a local postal or courier partner in the destination country or region.
Available destinations
We currently ship only to destinations for which a shipping option is displayed at checkout. Available destinations and shipping services may change depending on carrier coverage, customs requirements, product restrictions, and order value.
If no shipping option appears after you enter your delivery address, we are currently unable to ship that order to the selected destination. Please contact us at support@amclaycraft.com before placing the order if you need assistance.
Order processing
Ready-to-ship orders are usually prepared and dispatched within 7–14 business days after payment has been confirmed. Please note that this refers to the order preparation and processing time; shipping and transit time will be additional and begins once the parcel has been handed to the carrier.
Shipping charges and delivery estimates
Available shipping methods, charges, and estimated delivery times are displayed at checkout based on the destination and total shipment weight.
Delivery estimates begin when the parcel has been handed to the carrier, not when the order is placed. All delivery times are estimates and are not guaranteed. Customs inspections, flight availability, local courier operations, severe weather, public holidays, remote-area delivery, and other circumstances outside our reasonable control may cause delays.
Tracking
When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address provided at checkout.
Tracking information may take several business days to update after dispatch, particularly while the parcel is being transferred between international and local carriers.
Customs duties and import taxes
Import requirements differ by destination.
Where duties, import taxes, or VAT are expressly collected at checkout, or where the selected shipment is confirmed as Delivered Duty Paid (DDP), the applicable charges will be handled according to the information shown at checkout.
Where these charges are not collected at checkout or prepaid through the carrier, the recipient may be responsible for import duties, VAT, customs clearance fees, brokerage fees, or other charges imposed by the destination country or region.
These charges are not controlled by Am Clay Craft. Customers are responsible for checking local import requirements before purchasing. Refusal to pay applicable import charges may result in the parcel being delayed, returned, or disposed of by the carrier or customs authority.
Delivery address
Customers are responsible for providing a complete and accurate delivery address, recipient name, postal code, email address, and telephone number.
If you need to correct an address, please contact support@amclaycraft.com as soon as possible. We cannot guarantee that an address can be changed after the order has been packed or handed to the carrier.
Additional shipping, return, storage, customs, or redelivery costs caused by an incorrect or incomplete address, refusal of delivery, failure to complete customs clearance, or repeated unsuccessful delivery attempts may be deducted from any available refund or charged before reshipment, except where applicable law requires otherwise.
Returned or undeliverable parcels
If a parcel is returned to us, we will contact the customer after receiving and inspecting it.
Where the return was caused by an incorrect address, refusal of delivery, unpaid import charges, failure to complete customs clearance, or failure to collect the parcel, the customer may be responsible for the original shipping cost and any return or reshipment expenses.
If the return was caused by our error or a confirmed carrier handling issue, we will work with the customer on an appropriate solution.
Delayed, lost, or marked-delivered parcels
If tracking has not updated for an extended period, or the parcel is significantly overdue, please contact support@amclaycraft.com with your order number.
If tracking shows “delivered” but the parcel cannot be found, please first check the delivery address, mailbox, household members, neighbours, building reception, and the local carrier. We will assist with available carrier enquiries, but investigation times and outcomes are determined by the relevant carrier.
Shipping damage
Ceramic artworks are fragile and are packed carefully for international transit. Please inspect the parcel as soon as possible after delivery.
If an item arrives damaged, contains a substantial defect affecting normal use or structural safety, or is not the item ordered, contact support@amclaycraft.com within 48 hours of delivery and provide:
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Your order number;
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Clear photographs of the complete item and damaged area;
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Photographs of the outer packaging, internal protective materials, and shipping label;
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A complete unboxing video, if available.
Please retain the item and all packaging materials until we provide further instructions. Do not return or discard anything without prior written confirmation.
Confirmed cases will be handled in accordance with our Refund Policy and applicable law. Depending on the circumstances and availability of the artwork, the solution may include repair, replacement, reshipment, partial refund, or full refund.
Contact
For shipping questions, please contact:
Email: support@amclaycraft.com
Website: https://amclaycraft.com
最后更新时间：2026年9月2日
物流政策
发货地点
订单由中国广东省广州市整理及发出。
我们会根据目的地、包裹重量、申报价值和线路服务情况，选择云途物流、顺丰速运或其他合适的可追踪运输服务。国际包裹到达目的国家或地区后，可能由当地邮政或合作快递完成末端派送。
可配送地区
我们目前只向结账页面能够显示配送选项的国家或地区发货。可配送地区和物流服务可能因承运商覆盖范围、海关要求、商品限制及订单价值而调整。
如果填写收货地址后没有出现配送选项，代表该订单目前无法寄往该地区。如需协助，请在下单前通过 support@amclaycraft.com 联系我们。
订单处理时间
现货订单通常会在付款确认后的 7–14 个工作日内完成整理及发货。请注意，这是订单的发货准备与处理时间；包裹寄出后的运输时间另计，从交给承运商后起算。
运费及预计配送时间
可用的运输方式、运费和预计配送时间会根据目的地及包裹总重量显示在结账页面。
预计配送时间从包裹交给承运商后开始计算，而不是从下单时间开始计算。所有运输时间均为预计时间，不能保证准确送达日期。海关检查、航班安排、当地派送、恶劣天气、公众假期、偏远地区及其他超出我们合理控制范围的情况均可能造成延误。
物流追踪
如果所选运输方式支持追踪，我们会在发货后向顾客结账时填写的电子邮箱发送发货确认及追踪号码。
国际包裹在不同承运商之间转运时，追踪信息可能需要数个工作日才会更新。
关税、进口税及增值税
不同国家或地区的进口规定并不相同。
如果结账页面明确收取关税、进口税或增值税，或者相关运输线路明确采用完税后交货（DDP），相关费用将按照结账页面显示的信息处理。
如果上述费用没有在结账时收取，也没有通过承运商预付，收件人可能需要承担目的国家或地区征收的关税、增值税、清关费、代理费或其他进口费用。
这些费用并非由 Am Clay Craft 控制。顾客应在购买前了解所在地的进口规定。拒绝支付相关进口费用可能导致包裹延误、退回，或由承运商及海关依法处理。
收货地址
顾客有责任提供完整准确的收货地址、收件人姓名、邮政编码、电子邮箱和电话号码。
如需更改地址，请尽快通过 support@amclaycraft.com 联系我们。订单开始包装或交给承运商后，我们不能保证能够修改地址。
因地址错误或不完整、拒收、未完成清关或多次派送失败而产生的额外运费、退回费用、仓储费、海关费用或再次寄送费用，可能需要由顾客承担，或在法律允许的范围内从可退款项中扣除。
退回或无法投递的包裹
如果包裹被退回，我们会在收到并检查包裹后联系顾客。
如果退回是由地址错误、拒收、未支付进口费用、未完成清关或未及时领取包裹造成，顾客可能需要承担原始运费、退回费用及再次寄送费用。
如果退回是由我们操作错误或经确认的承运商处理问题造成，我们会与顾客协商适当的解决方案。
延误、遗失或显示已送达的包裹
如果追踪信息长时间没有更新，或包裹明显超过预计配送时间，请通过 support@amclaycraft.com 联系我们并提供订单编号。
如果物流显示“已送达”但没有找到包裹，请先核对收货地址，并检查信箱、同住人员、邻居、物业前台及联系当地承运商。我们会协助进行可行的物流查询，但具体调查时间和结果由相关承运商决定。
运输破损
陶瓷作品属于易碎品，我们会为跨境运输进行妥善包装。请在收到包裹后尽快检查商品。
如果商品在运输过程中破损、存在影响正常使用或结构安全的实质缺陷，或者收到错误商品，请在收货后 48小时内通过 support@amclaycraft.com 联系我们，并提供：
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订单编号；
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商品整体及破损位置的清晰照片；
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外包装、内部缓冲材料及快递面单照片；
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如有条件，请提供完整开箱视频。
请保留商品及全部包装材料，在收到我们的处理说明前不要自行寄回或丢弃任何物品。
经确认后，我们会按照退款政策及适用法律处理。根据实际情况和作品库存，解决方案可能包括维修、更换、补寄、部分退款或全额退款。
联系我们
如对配送有任何疑问，请联系：