About Our Work|關於作品
Are all pieces handmade?
Yes. Every Am Clay Craft piece is individually shaped, painted or glazed, and kiln-fired by hand. Subtle irregularities and traces of the making process are part of the character of each work.
是的。Am Clay Craft 的每件作品均經過手工塑形、繪製或上釉,並以窯爐燒製。作品中細微的不規則形態與手作痕跡,都是其獨特個性的一部分。
Will I receive the exact piece shown in the photographs?
Unless otherwise stated, you will receive the exact piece shown in the product photographs. If a design is made in a small series, this will be clearly noted on the product page.
除非商品頁面另有說明,否則你將收到照片中展示的實物。如作品屬於小批量製作,我們會在商品頁面中清楚註明。
Are small marks or glaze variations considered defects?
No. Slight variations in shape, size, colour, texture, glaze flow, pinholes and kiln marks may naturally occur during the handmade and firing processes. These are not considered defects.
不是。手工製作及燒製過程中可能自然形成細微的形態、尺寸、色彩與紋理差異,以及流釉、針孔或窯燒痕跡。這些屬於手工陶瓷的自然特徵,並非品質問題。
Will the colours look exactly the same as the photographs?
We photograph each piece as accurately as possible. However, colours may appear slightly different depending on lighting and individual screen settings.
我們會盡量準確地呈現作品顏色,但由於拍攝光線及不同裝置的螢幕設定,實物與照片之間可能存在輕微色差。
Do you accept custom orders?
Custom orders may be available depending on the artist’s schedule and the nature of the request. Please contact us with your idea, preferred size and expected completion date.
我們會根據創作者的工作安排及定制內容決定是否接受委託。歡迎聯繫我們,並提供你的想法、期望尺寸及完成時間。
Care & Use|使用與保養
Are the vessels food-safe?
Only pieces specifically marked as food-safe on the product page are intended for food or drink. Sculptures, wall art and incense holders are decorative objects and should not be used for serving food.
只有在商品頁面中明確註明可接觸食品的器皿,才適合盛載食物或飲品。陶瓷雕塑、掛畫及香插屬於裝飾作品,不可作為餐具使用。
Can ceramic vessels be used in a microwave, oven or dishwasher?
We recommend gentle hand-washing. Unless specifically stated otherwise, please do not place handmade ceramics in a microwave, oven or dishwasher, and avoid sudden temperature changes.
我們建議以柔軟海綿輕柔手洗。除非商品頁面另有說明,請勿將手工陶瓷放入微波爐、烤箱或洗碗機,並避免驟冷驟熱。
How should I care for ceramic sculptures and wall art?
Gently remove dust with a soft, dry cloth or brush. Avoid abrasive cleaners, prolonged moisture, direct impact and unstable display surfaces.
可使用柔軟的乾布或軟毛刷輕輕除塵。請避免使用磨蝕性清潔劑,並遠離潮濕環境、碰撞及不穩固的展示位置。
How should I use an incense holder safely?
Place it on a stable, heat-resistant surface away from flammable materials, children and pets. Never leave burning incense unattended. Allow the ceramic to cool completely before touching or cleaning it.
請將香插放置於平穩、耐熱的表面,並遠離易燃物、兒童及寵物。燃香時請勿離開,使用後應等待陶瓷完全冷卻,再進行移動或清潔。
Shipping & Customs|運輸與關稅
Where do you ship?
We ship internationally to selected destinations. Available shipping options and costs will be shown at checkout after you enter your delivery address.
我們可將作品寄送至指定的海外國家及地區。填寫收貨地址後,結帳頁面將顯示可用的運輸方式及費用。
How long does it take to dispatch my order?
Ready-made pieces are usually dispatched within 7–14 business days. Made-to-order or custom pieces require additional production time, which will be confirmed before purchase.
現貨作品一般會在 7-14個工作日內寄出。訂製或定制作品需要額外製作時間,我們會在購買前說明預計時間。
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes or handling fees determined by the destination country. These charges are not included in the product or shipping price and are the buyer’s responsibility.
國際訂單可能需要繳納由目的地國家或地區規定的關稅、進口稅或清關手續費。相關費用不包含在商品價格及運費中,需由買家承擔。
How are fragile ceramics packaged?
Each piece is carefully wrapped and protected using appropriate cushioning and sturdy outer packaging. Whenever possible, we also use recyclable packaging materials.
每件陶瓷作品都會經過仔細包裹,並使用緩衝材料及堅固外箱進行保護。在條件允許的情況下,我們也會盡量採用可回收包裝材料。
Can I track my order?
Tracking information will be sent by email once your order has been dispatched. Please allow some time for the carrier’s tracking system to update.
訂單寄出後,我們會通過電子郵件發送物流追蹤資訊。承運商的追蹤系統可能需要一段時間才能顯示最新狀態。
Returns & Damage|退換及破損
What should I do if my order arrives damaged?
Please retain the artwork and all original packaging, then contact us within 48 hours of delivery. Include your order number and clear photographs of the damaged item, inner packaging and outer parcel so we can assist you.
請保留作品及全部原包裝,並在收貨後48小時內聯繫我們。請提供訂單編號,以及破損作品、內部包裝和外箱的清晰照片,以便我們協助處理。
Do you accept returns or exchanges?
Because each piece is handmade, fragile and often one of a kind, we do not accept returns or exchanges for change of mind. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours.
由於每件作品均為手工製作、容易破損,部分更是獨一件作品,我們不接受因個人改變主意而提出的退換。如作品在運輸途中破損或收到錯誤商品,請在收貨後48小時內聯繫我們。
Please read our complete Refund Policy before placing an order.
下單前,請閱讀完整的退款與退換政策。
Can I cancel or change an order?
Please contact us as soon as possible. We will try to help if the order has not yet been packed or dispatched. Once an order has entered processing or has been shipped, cancellation or changes may no longer be possible.
如需取消或修改訂單,請盡快聯繫我們。若訂單尚未包裝或寄出,我們會盡力協助;訂單進入處理流程或寄出後,可能無法再取消或修改。
Still Have a Question?|仍有疑問?
Please visit our Contact page or email us at support@amclaycraft.com. We’ll be happy to help.
歡迎前往 Contact 頁面,或發送郵件至 support@amclaycraft.com,我們會盡快回覆。